Frequently Asked Questions
Should you have received an order confirmation email from the website?
Yes, once the order has been placed and payment made, you will receive an
email confirming the order and providing the order number.
Do you ship to the islands? And abroad?
We ship to mainland Portugal and the islands. As well as worldwide.
Orders are shipped via courier, who will contact the customer before making the delivery.
How can I track my order or check its shipping status?
You can track your order through our carrier. You will receive a tracking code from the sender or the carrier itself (via WhatsApp). Use this code to access the Batch or Nacex website. Enter the tracking code. If you prefer, or are experiencing any difficulties, you can contact Minô directly (via WhatsApp - 914192189) regarding the carrier.
What is the difference between sleeping bags and fitted sheets?
The sleeping bag has padding on the top and bottom, increasing the nestling sensation;
It has an easily replaceable pillowcase;
Zipper for better snuggling;
It rolls up and is easy to carry;
And four elastic corners to attach it to the cot or
bed mattress.
The cot sheets do not have padding on the bottom, they only have the sheet fabric. They do not have a pillowcase and work with an envelope system, not a zipper.
What is the difference between home sheets and school sheets?
The fitted sheet has elasticated fabric along the entire mattress to cover the sides.
It can be used with or without a duvet (removable);
The envelope system features triangles on the sides that prevent it from rolling up and makes it easier to make the bed.
Can I use my duvet with your duvet cover?
Yes, you can use your duvet. However, it won't fit tightly. You will need to fold the sides of the duvet, because our fitted sheet covers are the width of the mattress.
Regarding our duvets. Yes, they are removable so you can wash them and use them with or without the duvet.
Can the duvets be used with other sheet sets?
Yes, you can use our comforter with any sheet you have
that has a comforter cover and is the same size.
Can the duvet be used with your other sheets when necessary? And at that time, would it only be necessary to buy a duvet cover?
Yes, the comforter can be used with another sheet, provided that
it has a comforter cover and is the same size. You can have just one comforter and change the sheets.
These sheets, without the duvet, can they be used in spring and autumn or are they too warm for that?
It will depend on the type of fabric. If they are cotton, yes. If they are flannel, that is a type of fabric that will generally be warm. Because temperatures are already higher.
In this case, we suggest cotton sheets. So you can use them
in all 4 seasons.
The ones that come with a duvet. Is it a regular duvet? Can it be removed so the sheets and duvet cover can go in the washing machine? Is it a warm duvet, or can it also be used during the rest of the year?
Our duvet comes in a specific size, as it is the width of the bed's mattress. You can use the sheets without the duvet, with just the sheets.
You can wash the sheets separately from the duvet.
Our duvet is medium-weight so as not to cause overheating and to adapt throughout the months of the year. It will depend more on the clothes you wear.
Of course, during the hottest months, it will be best to remove the duvet.